All Zoll AED Plus units include a minimum of a 5-year manufacturer's warranty. Warranty service and technical support information can be obtain by contacting Zoll Medical at 800-348-9011.

If Heart Smart AED.com makes an error with your order, or you receive defective or damaged merchandise, please call us at 866-699-9605 immediately. If you ordered the incorrect item or need to return an item for other reasons, our 30-day return policy is as follows:

1. You may receive a refund on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 866-699-9605 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on a piece of paper and place it in the box or boxes to be returned so we'll know how to process your refund. Items returned to us without an RMA will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.

2. All items purchased from Heart Smart AED.com may be returned under this policy except opened electrode pads or those with damaged packaging, used batteries or those with opened packaging.  If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.

3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Siver Solutions, LLC is not responsible for customer returns that are lost or damaged during shipping.

All returns should be sent to:
Heart Smart AED.com
613 Charles Drive
Gilbertsville, PA 19525